Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

All returns must be postmarked within thirty (30) to ninety (90) days of the purchase date. All returned items can be in new or in used condition. It is preferred that all original tags and labels are attached.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return an item please email customer service at support@be-serene.com to inform about the return and/or to obtain a Return Merchandise Authorization (RMA) number if necessary. If received, include the RMA number, place the item securely in its original packaging and add your proof of purchase.

Mail your return to the address on your bottle. If you have any questions, please reach out to our support.

After receiving your return and inspecting the condition of your item we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products please contact us at the customer service number below to arrange a refund or exchange.

Customer must inform the Company that he/she will send the bottles back and send to the Company the proof of sending in order to receive the refund.

 

QUESTIONS

For more information about our Return Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@be-serene.com.